Terms of Service

1. Scope

These terms govern the relationship between the operator of getalias.email (see Imprint) and you as a user of the service. By creating an account or using a paid tier, you agree to these terms.

The German version of these terms is the legally binding one. Translations into other languages are provided solely for readability.

2. Service description

getalias.email provides email-alias functionality: aliases forward inbound mail to your real address, replies route back through stable reply addresses. Mail content is processed only transiently during forwarding and is not persisted in an application database; technical logs (spam filtering, bounce diagnostics) may briefly contain header or body fragments and are deleted in line with the rules set out in the Privacy Policy.

Two tiers are offered:

• Free: free of charge; quotas and limits as listed on the home page.
• Pro: paid; higher quotas, monthly or yearly billing. The prices and limits in force at the time the contract is concluded are listed in the pricing section of the home page and are documented in Paddle's order confirmation.

3. Account and registration

• Registration requires a real email address that you control. Aliases on the getalias.email domain are not permitted as login addresses.
• By registering you confirm that you are at least 14 years old. To enter into a paid Pro subscription (see section 4) you must have full legal capacity, which generally means having reached the age of 18 or having the consent of your legal representative.
• Only one account per person is permitted. Multiple accounts to circumvent quotas are not allowed.
• You are responsible for protecting your access means — in particular the mailbox to which magic links are delivered and the devices on which your passkeys are stored.

4. Paid tier (Pro)

• Billing is processed by Paddle.com Market Limited acting as Merchant of Record. Paddle issues the invoice, remits taxes, and handles payment processing.
• Pro is offered as a subscription. The yearly plan begins with a free 14-day trial; no charge is taken during the trial, and once it expires the first year is billed automatically. The monthly plan has no trial: the first monthly fee is charged at checkout completion. By completing checkout in Paddle (shown as "monthly" or "yearly" recurring payment) you consent to the chosen plan — for the yearly plan including the trial — and to the subsequent auto-renewal for another period of the same length.
• Cancellation: available at any time via Settings → Manage subscription (opens the Paddle customer portal). On cancellation, Pro remains active until the end of the current billing period; Paddle then ends auto-renewal and the account drops back to Free.
• Price changes are announced by email at least 30 days before they take effect. You have a special right of cancellation during this period.
• The right of withdrawal and refund conditions are governed by the separate Refund Policy.

5. User obligations

You commit not to use the service for unlawful purposes. The following are explicitly prohibited:

• Sending unsolicited bulk or promotional mail (spam) via the reply function.
• Phishing, identity fraud, distribution of malware.
• Using aliases to obscure punishable acts.
• Bot or scrape access to the web interface that does not go through the officially provided API endpoints.
• Circumventing the configured quotas through technical means (e.g. rotating multiple accounts).

6. Reporting unlawful content

Suspected unlawful use of the service (e.g. spam, phishing, malware distribution via an alias) can be reported at any time to support@getalias.email. We confirm receipt of the report promptly by email to the sender address, review the facts, and inform you of the outcome of the review and of the decision taken. Where justified, we take the measures listed under section 7.

7. Suspension and termination by the operator

The operator may suspend accounts where there is good cause — in particular reasonable suspicion of a violation of section 5 or a threat to the proper operation of the service (e.g. outbound spam, reputation damage to the sender domain). Where good cause exists, immediate suspension without prior notice is permitted; for less serious violations a reasonable cure period is set first. Refund entitlements on suspension follow section 7 of the Refund Policy: no refund where the user is at fault; pro-rata refund of the unused remainder where the suspension stems from the operator's sphere (e.g. discontinuation, technical fault).

8. Availability

The service is operated with commercial diligence but without a guaranteed availability (no SLA). Maintenance windows and outages can occur. In particular, the operator does not guarantee timely delivery of individual messages — email is a store-and-forward system with inherent latency.

9. Liability

• The operator is liable without limitation for damage to life, body, or health resulting from intentional or grossly negligent breach of duty.
• For other damage, the operator is liable only for intent and gross negligence. Liability for slight negligence is excluded except where an essential contractual duty has been breached whose fulfilment is what makes proper performance of the contract possible in the first place.
• Liability towards consumers for lost profits, indirect damage, and consequential damage is excluded to the extent permitted by law.
• The liability cap for monetary damage on Pro tiers is the amount you have paid via Paddle for getalias.email in the last 12 months.

These limitations do not apply to the extent that mandatory statutory provisions (in particular §6 KSchG, the Austrian Product Liability Act) require otherwise.

10. Data protection

Processing of personal data is described in the separate Privacy Policy. These terms do not establish an independent legal basis for processing.

11. Changes to the terms

Changes to these terms are announced by email at least 30 days before they take effect; the email contains a summary of the changes and a notice of your special right of cancellation. For non-material changes (e.g. clarifications, editorial adjustments), continued use of the service after the period expires constitutes acceptance. Substantive changes — in particular adjustments to the main service, prices, or term — only take effect with your express consent. If you object, you may cancel within the 30 days; the account then drops back to Free or is deleted on request.

Cosmetic changes (typos, clarifications) are merely noted in the version line at the top of this page.

12. Contract text and versioning

Each version of these terms, the price list, and the refund policy carries a version number and a date stamp at the top of the document. The version in force at the time you enter into a Pro subscription becomes part of your contract. Earlier versions are archived and can be requested at any time at support@getalias.email.

13. Governing law and jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumer contracts, mandatory consumer-protection rules of the country of your habitual residence remain unaffected.

For consumers resident in Austria, the statutory venue at the consumer's domicile, habitual residence, or place of employment under §14 KSchG applies. For consumers resident outside Austria, jurisdiction is governed by the mandatory consumer-protection rules of their country of residence. For disputes with businesses, the operator's seat is the agreed venue.

Version 0.3.0 · Last changed 2026-05-05